Frequently Asked Questions

Was my information compromised in the Experian Data Breach?

How do I delete a Beneficiary from my portfolio?

How do I change Beneficiary Details?

What is a transaction limit on Client level?

What is an account daily limits?

Can I be notified of actions that are performed on my Internet client profile?

Can I be notified of transactions that are performed on my Internet account profile?

How do I change a Recurring Payment?

Can I set up a Single Future-dated Payment to a Beneficiary?

How do I add a Recurring Payment?

What is an "Own Account Transfer"?

When will the Beneficiary receive the payment?

How do I view the history of payments made to my beneficiaries?

How do I set up my nominated account?

What is a nominated account?

How do I obtain contact details for Finbond Mutual Bank?

Can I do an internal transfer to an account of another client?

How do I delete a Recurring Payment?

How do I transfer funds between two of my own accounts?

What is Notification History?

What is a Recurring Payment?

How do I change account notifications?

How do I delete account notifications?

What is a Beneficiary?

How do I add account notifications?

How do I add client notifications?

How do I add or change my transaction limit?

How do I change a daily limit on an account?

Where are the limits set that are applied to Once-off Payments?

Where are the limits set that are applied to Own Account Transfers?

Where are the limits set up that are applied to the Beneficiary Payments?

How do I add daily limits for payments on an account?

Can I change my nominated account?

How do I pay a Beneficiary?

What is the meaning of the balances that are displayed when a balance enquiry is performed?

How do I obtain History of my Notifications?

What do I do if my card is lost or stolen or the card's PIN is misplaced?

What do I do when an ATM captures my card?

How do I add a Beneficiary to my profile?

What is a once-off payment?

How do I view my history of once-off payments?

Can I delete a Beneficiary?

How do I make a once-off payment?

How do I view the transaction history of my account?

How do I register for Internet Banking?

How do I deregister from Internet Banking?

What is RVN Notification?

Can I download my transaction history?

How do I print my transaction history?

I forgot my login password and/or PIN, can I be reminded?

I forgot my login username, can I be reminded?

Who can register for Internet Service?

How do I log into the Internet Service?

How do I change my Internet Password?

How do I change my Internet PIN?

Can I change my Account Details?

How do I delete client notifications?

How do I change client notifications?

How do I print my balance enquiry?

How do I obtain a balance enquiry on my account?

How do I exit Internet Banking?

Can I change my personal details?

What are the Internet banking fees that I will be paying?

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